The general help page gives these practical steps. It does not confirm North Coast operation or coverage of a particular Ras El Hekma address.
01Keep the order confirmation
Gourmet says the confirmation email contains order details and payment method, with further email updates.
For your order: Keep the order number, address and agreed delivery slot.
02Use the slot for your address
The FAQ links delivery to the timeslot chosen at checkout. It gives no guaranteed minutes for instant delivery.
For your order: Check that your exact home is covered and that a suitable slot is offered before relying on delivery.
03Change items before dispatch
Gourmet directs item-change requests to support. It says items cannot be changed after the order is out for delivery.
For your order: Ask early. A support enquiry does not prove a requested change was accepted.
04If you cannot receive the order
The FAQ directs delivery-time change requests to customer service or the operator’s live chat.
For your order: Agree who can receive it and how the courier enters. Obtain confirmation of any new slot.
05Agree substitutions
The FAQ says a representative contacts the customer about an out-of-stock replacement and allows the customer to refuse a substitution.
For your order: Say whether substitutes are acceptable. A published process does not guarantee stock or that a reply was received.
06For missing items or cancellation
Gourmet directs these enquiries to customer service or live chat.
For your order: Keep the order details and ask for the next step. No refund amount, timing or legal entitlement is inferred here.